Self Service

You can manage your orders 24-hours a day, seven days a week in the 'My Orders' section of your account. 

Click here to access your account order history to manage your order. 

Providing your order is not in production in our distribution centre, you can:

·        Cancel your order

·        Change your delivery address

Once your order has been despatched, you can:

·        Inform us of missing/lost orders and arrange a replacement

·        Advise us that an item arrived damaged and arrange a replacement (please also email a photo of your damaged / faulty item to care@sephora.co.uk)

·        Inform us of missing items from orders and arrange a replacement

·        Inform us of a return

Please note your order may despatch in separate parcels, due to strict postal weight restrictions, some orders will need to be sent in more than one package. These packages may arrive at different times. To check if your order has been sent in more than one package please click here.